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Sales:
toyseller@candylabtoys.com

Customer Service:
littlehelper@candylabtoys.com

Custom Order/Other:
toymaker@candylabtoys.com

Shipping

Shipping & handling

Handling time is generally 1 business day for all shipments, unless the item is on pre-order. Orders received after 12:00pm Eastern Time are not processed and shipped until the next business day. International orders usually arrive in 4-10 business days depending on location. We also offer expedited international shipping options at a higher rate. Check out what your options are during your checkout process. If you have any questions about your shipping rate or options please submit your question before submitting your order. We would hate for your order to ship out before your question is answered!

For U.S. orders

Shipped from our warehouse in Montgomery, PA. If your order is under 3lbs it will be typically shipped via USPS. If over 3lbs your order will be shipped via Fedex. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order. If you prefer a certain carrier, we would be more than happy to accommodate. Please send us a note to littlehelper@candylabtoys.com before completing your order.

Why charge for international shipping?

We don't want to compete with our international retailers. Our products are priced differently around the world. Those prices reflect the local import duties and local cost of living. By offering free shipping everywhere, we often undercut our local retailers.

Duties & taxes

All international shipments are subject to duties, taxes and clearing fees which you are responsible for paying - your orders are without sales-tax or VAT. If you refuse delivery, your package will be abandoned. Once abandoned, we can’t ship another package to you or issue a refund. Filling out your shipping address correctly is very important. A wrong address and package sent back will incur shipping charges back to USA on our account. A wrong address and package sent back will incur shipping charges back to USA on our account. If your parcel sits unclaimed and / or you have not answered our increasingly alarmed emails, there is a chance it will be sent back, or abandoned at destination. We would not be able to resend your order nor refund you in such a situation.

Tracking

You will be emailed a tracking number as soon as your order ships. For US postal service choices, this tracking will ONLY go as far as getting it out of the country, and it will then enter each country's respective tracking system. For example, if you live in Poland and you receive a tracking email, you will only be able to track it on www.usps.com until it has left the US. After that it stops showing progress and you have to inquire with your local postal carrier. We know, it's not ideal, but not much we can do. We can not offer refunds for a lost package once tracking shows it left the US. We do not have the ability to insure the parcels, please consider this when placing orders - especially with shipping via USPS. We hope this helps answering your urgent shipping questions. For more info, please drop us a line at littlehelper@candylabtoys.com

Shipment returned?

If you enter an incorrect shipping address at checkout we are not responsible for the shipping charges to resend your order. We can either refund your order minus the original shipping cost or we can send you a payment link to cover the shipping charges to resend the items.

LIFETIME GUARANTEE

At Candylab Toys we stand by our products. That's why we offer a lifetime warranty against defects in material or workmanship. Every Candylab product goes through several levels of quality control before it is shipped out and our products are designed to last for years. Please note the "defective" part of this lifetime guarantee. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. A scratch or dent is just proof that you are using your Candylab as you should be. Just be careful of reckless driving!

FIND A DEFECT?

To ensure that our engineering and quality control teams have the tools to continuously improve our products, we require that product is returned to us before we ship replacements. If your Candylab product breaks or is somehow faulty, send us a note via email, and we will get you whatever you may need: littlehelper@candylabtoys.com

FAQ

Are candylab toys safe?

We use only solid beech wood, water based, non toxic paints, a little bit of plastic, metal and real rubber. Our cars comply with the safety requirements of the Consumer Safety Improvement Act of 2008 (ASTM F963), Australian and NZ safety regulations, as well as European toy safety requirement EN71 parts I and II. We regularly test our toys to fully comply with current regulations. Our toys are tested in CPSIA - accredited labs. For more information please contact us directly at littlehelper@candylabtoys.com

What about defects?

We heard even ’69 Chargers occasionally broke down during warranty, but in our case it will be easier to fix. Send us back the defective vehicle within 30 days of purchase, and we’ll replace it with a new one off the assembly line.

Sure looks Glossy. Will it chip?

With everyday play it will scuff, dent or scratch, and that is how we prefer them honestly. It means it’s fulfilling its purpose as a toy and it makes us happy. Alternately, if you will keep it on a shelf and just dust it off from time to time, it will stay glossy for ever and ever.

Is it ok to chew on the cars?

While non-toxic, it is not okay to let little ones chew, lick, gnaw or otherwise try to consume the toys. Please keep them out of their mouths at all times. They are 3+ rated after all.

How do I clean the cars?

Any carwash will do. Kidding, don’t do that. Just wipe them with a damp cloth—a few drops of soapy water is fine too.

My kids play rough. Will these break?

Depends on how good they are with woodworking tools. But barehanded, there isn’t much they can do aside from taking the rubber tires off. If something does break or comes loose, let us know immediately so we can send a replacement. Email littlehelper@candylabtoys.com for fast response.